Have you ever wondered how reliable Google’s replies on search are? Does the company carry out checks to ensure the quality of the search is maintained or enhanced?
Thankfully, one of the world’s biggest tech firms has shed light on this front and some might be surprised at the lengths that the tech giant goes to better quality and what impact that can have for users.
Google says it makes use of expertise from experienced professionals, surveys, and even the behavior of its users to see the quality of the search. Better quality gives rise to trickier searches and more challenges. So how does the company even realize that things are improving?
We’ve seen time and time again how the company launches updates to its algorithms. They claim to help decrease content deemed unhelpful while others wonder the impact this can have in terms of changes.
The firm’s own Search Director sat down to explain how Google handles this aspect in detail and we have explained it in detail for our readers below.
Image: DIW-Aigen
Google says it’s not an easy challenge to see or gauge improvements made in search quality. It’s actually really hard and what you need at the end of it all is comprehensive plans that entail surveys, analysis, and human analysis.
Other than that, there are a lot of figures, stats, or metrics taken into consideration where experts need to sit down and evaluate matters such as relevance.
Google likes to analyze its user’s actions too so that they can see if they are actually finding the results for the data which they seek.
Today, more and more users are making use of complex questions and that really changes the whole dynamic because it means search is improving so that it better caters to the needs of the masses.
The faster people can achieve this, the better things get on Google’s spectrum because it means the goal is being achieved by giving users what they really want.
Google also spoke in detail about how poor search results could give rise to more activity on the users’ end as they spend more time looking for the results they seek. This trend ends up reversing when it happens for a long time as poor search results mean less usage. So to summarize, figures great in the long term might not be so good in the shorter period.
How does Google quantify the quality of search? More discussion revealed how the Android maker likes to utilize metrics that determine things such as accuracy, trustworthiness, how relevant material is, and how new or fresh it might be.
Keeping that in mind, Google does realize that figures do not always give the complete picture as not everything can be measured, and even if it is, it might not be important.
Those involving complicated niches need more focus and attention, not to mention greater depth of analysis, Google adds. And not everything is done by machine.
The use of human intervention is pivotal and that is why the company’s goal is to feature the most useful data that belongs to searchers’ needs. This is diverse and hard to pin down at the level at which Google operates.
They admit that getting things right is not easy and knowing that they’re getting it right is another issue altogether. There are so many queries being thrown in its direction. But with AI peaking, Google says humans are quintessential to completing the puzzle. This is why they consider human insights crucial.
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