Hotel Workers Are Saying “To Hell With Confidentiality!” And Dishing On Their Worst And Wildest Guests Ever
4. “I worked at a very nice, award-winning hotel when, one night after 9 p.m., I answered the complaint that a middle-aged couple was swimming naked in the indoor pool. The guests, when asked to put on proper attire, became very belligerent (I’m sure alcohol was involved). When I informed the complaining guest (and her young child) that the transgressors had been provided towels and asked to change or leave the pool area, I thought things would soon be under control. Pretty big misjudgment on my part. The couple eventually left to return to their room, but very soon after that, the mother and child returned to the front desk to let us know they had left a couple of ‘gifts’ on their way out. I had to go see it to believe it — they had pooped twice while still in the pool.”
“Obviously, the pool had to be shut down immediately and treated with chlorine. The mother and child were very upset. Fortunately, our company owned the other hotel on this corner, and we were able to offer them the opportunity to utilize that facility. It was not a perfect solution, but an appreciated attempt nonetheless.”
—Glen S., Quora
8. “I was the manager on duty when a gentleman told me his wife was missing and we needed to contact the police as she would never leave without telling him where she was going. I asked him first to show me the last place he had seen her, and he said it was the lobby. We went there and then to his room…but no luck. We continued to look throughout the hotel, but she wasn’t in the restaurant or bar, not at the pool, sauna, or exercise room, and not in their car, which was still on the property. Finally, I had no choice but to call the police as he requested. When they arrived, we went back on the same tour. She was nowhere to be found. Still, the police weren’t in a hurry to make it a missing person matter.”
“Finally, I asked the gentleman if they had been drinking earlier, and he said yes, they’d had ‘a couple.’ I headed back to the bar and decided to look throughout the lounge. Much to my surprise, I saw two legs sticking out from underneath the cigarette machine (they still had those in the mid-’90s). Somehow, she had wedged herself between the back of the machine and the wall and passed out, sliding down to where her feet stuck out from under the machine. Their definition of ‘a couple’ and ours was obviously different. Bizarre crisis averted!”
—Glen S., Quora
9. “A cleaner at the hotel was doing her rounds early in the morning when she heard a woman screaming for help in a room. She let herself in and found a naked, middle-aged lady handcuffed and spread eagle on the bed. A banging noise was coming from the wardrobe. The cleaner, thinking a serious crime had been committed, called for security and the duty manager. When they arrived and unlocked the wardrobe, they found a rather embarrassed gentleman dressed as Superman. It turns out this couple was playing a game where the wife was handcuffed naked to the bed, and the husband, dressed as Superman, would climb on top of the wardrobe and jump on top of her. The problem was that the wardrobe couldn’t quite take his weight, and the top broke, dropping Superman into the wardrobe, which was locked from the inside.”
10. “One night, the ‘Fletcher’ family arrived. Little did they know their name would go down in our hotel’s history. These lovely guests checked into our hotel after being kicked out of another hotel in the area. I’ll summarize the Fletcher family’s many offenses. Daddy Fletcher told my coworker and me that we looked like porn stars when we wore glasses; asked us to kindly remove them. He also told us they were kicked out of the other hotel for being English; it’s impossible considering it’s Orlando and 50% of tourists are from England. They also set up a makeshift wedding reception for their daughter and son-in-law in a hallway outside of guest rooms. We had to move the so-called ‘wedding reception’ because one of them vomited in the vicinity.”
“Security was called to Daddy F.’s and Mommy F.’s room multiple times for domestic violence. Police were also called to the hotel for domestic violence between the newly wedded husband and wife.
Mr. Fletcher told a pizza boy, ‘Jizz on the pizza before you bring it to my wife, would ya?’
On their final day before heading back to England, Daddy F. and Mommy F. got into the biggest fight yet. Mommy F. decided to leave Daddy F. at the hotel drunk while she went to the airport with Family F. Daddy F. missed his flight; Mommy F. told him not to return to their marital home upon his return to England. Daddy F. then did the worst thing yet. Are you ready? In a drunken rage, he smeared his own fecal matter all over his hotel room. I’m unsure what happened after this, but I think I’ve already said enough.”
—Ruby C., Quora
12. “There was a pool party in our courtyard pool for a bowling team, with lots of children attending. I was working at the hotel as a maintenance man, but sometimes they used me for security, which I hated because it literally was not my job or my interest to do so. Also, I was 20 years old, skinny, and not in good shape for security detail. Anyway, I was told a strange man was lurking around the pool trying (so they claimed) to snatch one of the children. They told me he was hiding in a stall in the lobby bathroom and that I should ask him his name and what room he was staying in. If he could not provide these, I was to kick him off the property.”
“So I enter the restroom as the people making the accusations stand outside the bathroom door. I see someone in a stall and knock on the door.
‘Sir, are you a guest at this hotel?’
‘What? Ummm…yes.’
‘What is your name and room number?’
‘…can i just finish first?’
This went on for a few minutes. Me banging on the stall door, and this poor man just trying to take a peaceful poop. It turned out he was just with the bowling party and had zero clue about the courtyard pool drama. Someone eventually burst in and screamed at me that the lurker was in the parking lot and heading back to the front door.
I followed them outside where they pointed him out as he walked toward the lobby doors. At this point, I already felt humiliated due to my interrogating a man while he was taking a dump. Now, I had to enter into a completely different confrontation with a person who could be a pedophile predator…or just another innocent person minding his own business.
I stopped him and asked if he was staying at the hotel. He had a strange look in his eyes. He was sweaty, looked like he lived in a basement, and was extremely nervous. He did not respond. He just tried to outmaneuver me. I blocked him and asked him what his business was at the hotel. He kept trying to pass me, and I kept blocking him. I had guests watching from the bowling party the whole time this happened, making the situation more tense. Finally, I told him I was going to contact the police, and he bolted through the parking lot.
I never got the full story of what actually took place by the pool, but that was the weirdest 10 minutes I spent working at a hotel.”
—Sardo N., Quora
14. “In 2011, during a hurricane in the Mid-Atlantic, our hotel was completely sold out because high winds had knocked out power in many of the surrounding neighborhoods. It was a challenging few days as nobody could leave the hotel, but the building survived (except for some minor leaks), and we kept power. When the storm passed and power was restored, we began cleaning up the rooms that housed our guests for the previous 48–72 hours. A housekeeper attempted to enter a room marked in our system as ‘checked out,’ but she found that the safety latch on the inside of the door was engaged. She announced herself and asked if anyone was in the room…nothing. The executive housekeeper made her way there, knocked louder, opened the door (as much as possible with the safety latch), and yelled into the room. No response.”
“My presence was requested at the room. I knocked hard and, in a loud voice, asked if everyone was okay and if anyone was in the room. I had an employee from our maintenance department come with a tool to open the door when the security latch is engaged. I was able to work the latch off, and we slowly opened the door. I looked inside and saw the television on, lights off, and a body under the blankets on the bed. I announced myself again, but again, there was no response.
I asked the assembled staff to stay outside; only the Executive Housekeeper and I would walk in. We went in, hairs standing up on the back of our necks, and walked over to the bed. When we removed the covers, we were relieved that it was not a body…instead, it was pillows stacked to look like a body. In all the commotion of trying to gain access, everyone forgot that this room had an adjoining door. What likely happened is the guests had both rooms; they staged this one with the pillows and the security latch, then walked into the adjoining room to exit.
I’m sure they wished they had us, as they would’ve been proud of the prank. Fortunately for the staff, it was only a joke, and they didn’t have to deal with something that does, unfortunately, happen on occasion in hotels.”
—Josh S., Quora
