We’ve heard a whole slew of stories about Costco’s customer-friendly return policy and, wouldn’t you know it, here’s another one!
A TikTokker named Melissa posted a video and showed viewers what happened when she went to a Costco store to return an HP printer she had purchased two years earlier.
Melissa talked to a Costco employee and said that the printer had been in storage for two years and she wanted to return it for a very specific reason.
Melissa said to the employee, “I bought it and then I found out after having it a few months, I can’t use it without a subscription. Even though I also bought ink. And paper and everything to make it work.”
She added, “You still have to have a subscription just to own it even though I already bought it. I’m really surprised Costco chose to have one like that. I wonder if they know that it has that kind of trap in it.”
Another Costco employee told Melissa that they have the same printer and that they also weren’t happy with the subscription.
Melissa got the refund and it came out to $198.34.
She told viewers from her car, “Walking back without that printer feels almost as amazing as having this much money. That is not going to HP.”
Melissa added, “I’m sorry Costco, I appreciate you returning it but I hope everyone takes that printer back so that you guys stop selling it. And stop partnering with HP altogether.”
Here’s her video.
@realmelissasimo What a scam! @HP has no shame. They even bought out @Samsung’s Printer Division and immediately stopped servicing and providing customer service for all Samsung devices. 🙄 #officesupplytiktok #printer #printersoftiktok
Now let’s see how TikTokkers reacted.
One viewer was blown away.
Another individual did the same thing.
And this TikTok user chimed in.
She wasn’t having any of that!
If you liked that story, check out this video about a mom who reveals the inappropriate healthcare questionnaire her 13-year-old daughter got at school.
