Posted by EditorDavid from the mistakes-were-made dept.
Fortune reports that Crowdstrike “is enjoying a moment of strange cultural cachet at the annual Black Hat security conference, as throngs of visitors flock to its booth to snap selfies and load up on branded company shirts and other swag.” (Some attendees “collectively shrugged at the idea that Crowdstrike could be blamed for a problem with a routine update that could happen to any of the security companies deeply intertwined with Microsoft Windows.”) Others pointed out that Microsoft should take their fair share of the blame for the outage, which many say was caused by the design of Windows in its core architecture that leads to malware, spyware and driver instability. “Microsoft should not be giving any third party that level of access,” said Eric O’Neill, a cybersecurity expert, attorney and former FBI operative. “Microsoft will complain, well, it’s just the way that the technology works, or licensing works, but that’s bullshit, because this same problem didn’t affect Linux or Mac. And Crowdstrike caught it super-early.”
Their article notes that Crowdstrike is one of this year’s top sponsors of the conference. Despite its recent missteps, Crowdstrike had one of the biggest booths, notes TechCrunch, and “As soon as the doors opened, dozens of attendees started lining up.” They were not all there to ask tough questions, but to pick up T-shirts and action figures made by the company to represent some of the nation-state and cybercriminal grups it tracks, such as Scattered Spider, an extortion racket allegedly behind last year’s MGM Resorts and Okta cyberattacks; and Aquatic Panda, a China-linked espionage group.
“We’re here to give you free stuff,” a CrowdStrike employee told people gathered around a big screen where employees would later give demos. A conference attendee looked visibly surprised. “I just thought it would be dead, honestly. I thought it would be slower over there. But obviously, people are still fans, right?”
For CrowdStrike at Black Hat, there was an element of business as usual, despite its global IT outage that caused widespread disruption and delays for days — and even weeks for some customers. The conference came at the same time as CrowdStrike released its root cause analysis that explained what happened the day of the outage. In short, CrowdStrike conceded that it messed up but said it’s taken steps to prevent the same incident happening again. And some cybersecurity professionals attending Black Hat appeared ready to give the company a second chance….
TechCrunch spoke to more than a dozen conference attendees who visited the CrowdStrike booth. More than half of attendees we spoke with expressed a positive view of the company following the outage. “Does it lower my opinion of their ability to be a leading-edge security company? I don’t think so,” said a U.S. government employee, who said he uses CrowdStrike every day.
Although TechCrunch does note that one engineer told his parent company they might consider Crowdstrike competitor Sophos…
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